In an exclusive interview, Dave Uduanu, the Managing Director and CEO of Access ARM Pensions Limited, emphasized the company’s dedication to delivering exceptional services and safeguarding clients’ assets following the successful merger of Access Pensions and ARM Pensions. This consolidation has created a more robust organization ready to elevate pension management services across Nigeria.
At a recent client engagement event in Abuja, Uduanu reassured clients about the security of their pension funds, highlighting how the merger incorporates them into a comprehensive financial services ecosystem. This ecosystem features a payment platform, digital lending solutions, insurance brokerage, and banking services, all supported by a strong balance sheet of N27 trillion, which he described as a cornerstone of financial stability.
“Your funds are safe with us, but beyond that, we are committed to enhancing the quality of service you receive,” Uduanu stated.
He also took the opportunity to discuss Access ARM’s strong risk management framework, which adheres to rigorous regulations aimed at protecting the firm’s N3 trillion in assets under management.
“Our governance structures and oversight mechanisms are more robust than ever. As we expand, we anticipate increased regulatory scrutiny, which offers our clients an additional layer of assurance,” he explained.
The merger enables Access ARM to leverage ARM’s investment expertise along with Access Holdings’ vast network, which serves over 55 million customers across 14 African nations. This partnership is designed to deliver a more diversified and client-centric service experience.
“This merger is not just about safeguarding funds; it’s about delivering exceptional service tailored to our clients’ changing needs,” Uduanu clarified.
To further enhance client services, Uduanu unveiled plans for nationwide customer engagement forums.
“We intend to connect directly with our clients across major geopolitical zones, including Lagos, Ibadan, Port Harcourt, and Kaduna. It’s crucial for us to bring the conversation to our clients to better understand and address their needs,” he stated.
He underscored the benefits of being part of the broader Access Holdings ecosystem, which offers a wide range of additional services.
“There are real advantages to being integrated into the Access ecosystem. When we listen to our customers’ needs, we relay that information back to the corporation to identify the best ways to serve them,” Uduanu added.
Further discussing the strategic rationale behind the merger, Uduanu expressed Access Holdings’ ambition to revolutionize Nigeria’s pension management industry.
“Our objective is to lead the pension market in Nigeria, and this merger accelerates our journey toward that goal. Starting from scratch would have taken decades, but this move positions us as a strong competitor in the sector,” he remarked.
Throughout the engagement session, clients voiced their support for Access ARM Pensions, encouraging the firm to remain focused on delivering solid investment returns—an expectation echoed by its growing customer base of over 2 million.
With its national engagement strategy and a commitment to improving customer experience, Access ARM Pensions is poised to solidify its standing as a leading player in Nigeria’s pension industry, offering clients both security and superior service.
